Correction of Name in the Account

For minor name correction, kindly contact Robinsons Rewards Customer Care at


For major name correction, Below are the valid ID’s (Primary and Secondary):

Primary Valid ID

  • Passport
  • Social Security System (SSS) ID or UMID Card
  • Government Services and Insurance Corporation (GSIS) ID or GSIS UMID Card
  • Driver’s License
  • Professional Regulation Commission (PRC) ID
  • Overseas Worker’s Welfare Administration (OWWA) ID
  • Integrated Bar of the Philippines (IBP) ID
  • iDOLE Card from the Department of Labor and Employment
  • Voter’s ID from (COMELEC)
  • Voter’s Certification from the Officer of Election with Dry Seal
  • Firearms License from Philippine National Police (PNP)
  • Senior Citizen ID from the Local Government Unit (LGU)
  • Persons with Disabilities (PWD) ID from the Local Government Unit (LGU)
  • NBI Clearance from National Bureau of Investigation (NBI)
  • Alien Certification of Registration or Immigrant Certificate of Registration
  • Philhealth ID (digitized PVC)
  • GOCC and Government Office ID - branch or agency of government
  • Example: PNP ID, AFP ID, DENR ID, DepED ID, etc.
  • Integrated Bar of the Philippines ID
  • Current Valid ePassport
  • Diplomat ID
  • OFW ID
  • Postal ID (issued 2015 onwards)

Note: Primary ID should be valid. Invalid/expired primary ID will not be accepted.

Secondary ID or Documents

  • TIN ID
  • Government Service Insurance System (GSIS) e-Card
  • Seaman’s Book
  • Certification from the National Council for the Welfare of Disabled Persons (NCWDP)
  • Department of Social Welfare and Department (DSWD) Certification
  • Company IDs issued by Private Entities or Institutions registered with or supervised or
    regulated either by the BSP, SEC, or IC
  • Police Clearance
  • Barangay Clearance
  • Cedula or Community Tax Certificate
  • Government Service Record
  • School ID (for recent students)
  • Elementary or High School Form 137 for students
  • Transcript of Records from University or College
  • Land Title
  • PSA Marriage Contract
  • PSA Birth Certificate

Note: Provide at least 2 secondary IDs if the primary ID is not available

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