Account Basic Troubleshooting

If you're experiencing an issue upon accessing your Robinsons Rewards account, you may do basic troubleshooting provided below to fix the problem:

    • Clear your browser's cache and cookies.
    • Ensure that your internet connection is stable.
    • When accessing your account, try to use the Google Chrome browser if possible.
    • If you still encountered the same error, try to reset your password. Here's how you can reset your password.

Still, encountering an error? take a screenshot of the error message you've encountered, let us know by sending your concern at customercare@robinsonsrewards.com.ph or sending us a request thru the web form. Click Contact Us

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