If you notice that the rewards points have not been generated on your account, by contacting our customer service at customercare@robinsonsrewards.com.ph, you can simply request those missing points. Just ensure that you provide us with detailed information.

Don't miss out on valuable rewards points, please ensure to always bring your card and QR code with you. No card, No QR Code, no points earning 

The following transactions will NOT earn points:

  • Transactions with corporate discounts
  • Wholesale Transactions
  • Purchases made using RRC points
  • Bills payment transactions
  • Exchange of goods
  • Purchase of RRC membership kits
  • Other non-merchandise transactions
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