Lost card:

  •  Present an Affidavit of Loss and one (1) valid ID, pay the replacement fee of Php 100 using cash, any credit/debit card, or Robinsons Rewards and fill out and submit the application form.
  •  The remaining points will then be transferred to the new card.

Damaged card:

  •  Present one (1) valid ID, surrender the damaged card, pay the replacement fee of Php 100 using cash, any credit/debit card, or Robinsons Rewards and fill out and submit the application form.
  •  The remaining points will then be transferred to the new card. 
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